Customer Service

⋅C U S T O M E R  S E R V I C E⋅

For fast, convenient shopping, please read the information below. You can also call us at 888-320-6994 or email us at


How Can I Order Online?

When you find a product you want, click the “ADD TO CART” button. You will then be able to review your order on the VIEW CART section at the bottom of the page. To delete your order or modify the quantity of an item, change the quantity in the box to 0 for delete or a number for new quantity and click UPDATE . To continue shopping, simply click the “products” button.

To complete your order, click the “PLACE ORDER” button and follow the guided on-screen checkout process. Also, see below for directions.



How Do I Checkout?

Click the “Ok” button. Before providing your credit card, be sure to check for the unbroken lock symbol located at the bottom of the browser to verify that you have a secure connection. Your total order will be shown with an itemized statement and the products to be purchased. Your total purchase amount, including tax (California Residents only) and shipping will be totaled. A customer order number will also be provided after you submit the order. Please refer to this number when contacting us about this order.

Fill in the associated information in the SECURE ONLINE ORDER FORM. Then provide the exact name as it appears on your credit card. Please note that the information contained in the Billing Information section will be used to verify your credit card so please make sure the address and zip code is associated with your credit card. Select your credit card type and credit card expiration date from the drop down bars. Next, enter your credit card number. If this is all correct, click on the “SUBMIT ” button. You will see a confirmation that your order was received successfully. You will receive an email receipt within 24 hours confirming that your order has been sent and a customer order number for future reference.


Order Online

To order online, use your MasterCard, Visa, American Express or Discover credit card and enter your customer information. At the Herban Essentials online catalog we pride ourselves on using secure online processing to keep this information private. When you have found the products you wish to purchase, click the “ADD TO CART”. Please review your shopping cart items carefully and click the ” PLACE ORDER ” button. Review your information carefully and follow the directions to continue the check out process.


Order By Phone

Order by toll-free phone in the USA at 888.320.6994 or direct and outside USA call +1.805.560.8500. You may talk to us anytime Monday through Thursday Pacific Standard Time (PST) from 7 am to 4 pm. If you call after hours, please leave a voice mail message and we will call you back promptly.


Order By Fax

You may Fax your order to us at 805.560.8502.


How Can I Create A Wholesale Account

To create a wholesale account, please visit the Registration Page and under customer type select Wholesale. Fill out the form with all values in appropriate fields. The email address you use for a wholesale account must be a different email address than any other associated with an existing account with Herban Essentials. If you wish to change an existing retail account to a wholesale account, please contact us! We will be contact you via email with your password to login for wholesale pricing.


Return Policy

You may return anything - anytime for any reason for a full refund.


Didn't get what you wanted? Call us - let's talk! 

Herban Essentials for Urban Disorders
6383 Rose Lane, Suite A. Carpinteria, CA 93013
805.560.8500 Fax: 805.560.8502